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This Privacy Policy is effective as of April 1st 2009 and was last modified on this day.
By visiting our website, you are accepting the practices described in this Privacy Notice.
II.1 Law of December 8th 1992 and European directive of Ocotober 24th 1995.
Our website will treat your details with care and confidentiality. We pledges to protect your private life. We offer a confidentiality guarantee for all your personal details. We confirm that all your details will be treated in accordance with the law of 8 December 1992 regarding the protection of personal privacy. We retain the personal details that you give us when registering for the newsletter, ordering services or products, or requesting information. We enter your details, including your name, address and telephone number, in a database.
II.2 What is the personal information that we collect?
Personal information is information that can be used to identify, contact or locate you. For example, personal information can include your name, e-mail address, billing address, shipping address, phone number, or credit card information.
II.3 why do we collect personal information ?
We collect your personal information in an effort to administer our business. It allows us to provide you with easy access to our products and services, with a particular focus on the items and programs that may be of most interest to you. For more information as to why we collect personal information, please see the section below entitled: "How do we use your personal information?"
Your personal information also allows us to communicate with you about special offers, promotions, and other marketing programs and news that may be of interest to you.
II.4 How do we collect your personal information?
II.4.1 Information that you provide to us
As a general matter, you can browse in our websites without submitting your personal information to us. However, there are a number of circumstances in which you may need to provide us with your personal information. The most common of these circumstances include:
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II.4.1.1 Making a purchase or placing an order online
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II.4.1.2 Creating an online account
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II.4.1.3 Submitting a customer review, a list, or other user-created content
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II.4.1.4 Signing up for Newsletters and Alerts
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II.4.1.5 Signing up for Invite-a-Friend Emails
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II.4.1.6 Contacting customer service
For your convenience, we have provided a summary description of each of these circumstances below.
II.4.1.1 Making a purchase or placing an order online
When you make a purchase or place an order online without an account, you may need to submit personal information to us.
You can create a password-protected account to complete your online order, to save items to an online Wish List.
To create any of this account, we will ask you to provide us with personal information.
If you use your online account to make a purchase, we will use the personal information stored in your account and/or require you to input additional personal information, such as credit card information, to complete your order.
II.4.1.3 Submitting a customer review, a list, or other user-created content
You may choose to submit an online customer review. Because any information you choose to post with your customer review will be available on the Internet, we can make no assurances that others will not use, or misuse, that information.
II.4.1.4 Signing up for Newsletters and Alerts
You may choose to sign up for Newsletters and Alerts filled with recommendations and reviews for books, music, movies and more. If you do so, we will ask you to provide your e-mail address .
II.4.1.5 Signing up for Invite-a-Friend Emails
Our Invite-a-Friend feature is located in various areas of the website. This feature appears as an Email link on the pages listed below. By clicking on Email, customers can email a link to a friend which will invite the friend to view the webpage or attend the event described on that page:
To remove yourself from these mailings, send us an email.
When you contact customer service, we may ask you to provide, or confirm, personal information so that we can better serve you.
II.4.2 Information automatically collected
There are circumstances in which we automatically receive and collect personal information from you. For your convenience, we have provided a summary description of each of these circumstances below.
Information automatically collected when you visit our websites
When you visit our websites, we automatically record information that your browser sends whenever you visit a website. For example, we may receive and collect: the name of the domain and host from which you access the Internet; the Internet Protocol (IP) address of the computer you are using; the date and time you access our websites; and the Internet address of the website from which you linked directly to our sites. We use this information to monitor the usage of our websites and as necessary for our business. This information does not include personal information.
II.4.2.1 Information collected using cookies
Like many online retailers, we use cookies to personalize and enhance your browsing and shopping experience. Cookies are small files that we place on your computer’s hard drive to collect information about your activities on our websites. Cookies help us to: (1) speed navigation, keep track of items in your shopping cart, and provide you with content that is tailored to you; (2) remember information you gave us so that you don’t have to reenter it; (3) determine the effectiveness of some of our marketing efforts and communications; and (4) monitor the total number of visitors, pages viewed, and the total number of banners displayed.
Browsers are typically set to create cookies automatically. You can choose to have your browser notify you when cookies are being written to your computer or accessed, or you can disable cookies entirely. If you disable cookies, however, you will not be able to place items in a shopping cart, and therefore you will not be able to place an order with us online. Also, by not using cookies, some website features and services may not function properly.
Otherwise we don’t retain any information about your surfing habits.
In addition, third party distributors of banner ads on our websites may also place or access cookies on your computer. If you would like to learn more about the third party distributors of banner ads on a website, and to understand your choices about having such distributors’ cookies turned off, please visit www.networkadvertising.org. Please understand that we do not control these third party cookies, and you should check the privacy policy of the Internet advertising company or advertiser to see whether and how it uses cookies.
Whenever you click on links and banners our website that take you to a third party website, you will be subject to the third party’s privacy policies, not ours. This Privacy Policy applies solely to information collected by us.
II.4.2.2 Information collected using pixel tags or clear GIFs
To help us understand the effectiveness of certain of our communications and marketing efforts, we may use "message format" and "message open" sensing technologies that use pixel tags or clear GIFs (which are also called web beacons). These technologies allow us to know if your e-mail program is able to accept HTML e-mails and, if it is, to: (1) send you e-mails in that format; and (2) determine if you have opened our e-mail messages.
II.4.2.3 Information collected from outside sources
We may periodically collect personal information and other information about you from business partners, contractors and other third parties.
Information collected from visitors from outside the European Union
If you are visiting our website outside the European Union and provide us with personal information, please note that your personal information will be transferred, stored and processed within the European Union. The data protection laws in the EU may not be as comprehensive as those in your country. By doing business or interacting with us you are consenting to the transfer of your personal information to facilities located in the EU and other facility locations selected by us.
We do not knowingly collect personal information from children
Our products and services are marketed for and directed towards purchase by adults or with the consent of adults. Individuals under the age of 18 ("Minors") are not permitted to use our websites without the supervision of a parent or legal guardian. Furthermore, we do not knowingly collect or solicit personal information from children under the age of 13 or knowingly allow such persons to register for an online account or to post personal information on our websites. Should we learn that someone under the age of 13 has provided any personal information to or on any of our websites, we will remove that information as soon as possible.
II.5 How do we use your personal information?
We use your personal information to provide you with a superior customer experience at our stores and on our websites and, as necessary, to administer our business.
For example, we use your personal information to:
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Provide you products and services and information, including the website and online interactive communities, and display associated content and advertising;
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Provide superior customer service;
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Conduct research and perform analysis in order to measure, maintain, protect, develop and improve our services;
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Administer sweepstakes, contests, promotions or surveys;
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Communicate with you about special offers, events, or new products or services that may be of interest to you;
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Customize and enhance our websites and advertising;
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Make communications necessary to notify you regarding security, privacy, and administrative issues
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Manage our business.
II.6 With whom do we share personal information?
Protecting the privacy and security of your personal information is a priority at our website. WE DO NOT SELL OR RENT YOUR PERSONAL INFORMATION TO THIRD PARTIES.
We do share your personal information with:
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Other entities owned by Latroya ltd., including subsidiaries. We share your personal information our network to help to ensure that you have a superior shopping experience no matter where you choose to shop with us.
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Service providers, subcontractors and agents who perform services on our behalf. We provide personal information to third party service providers, subcontractors, and agents that work under contract on our behalf to provide certain services. These third parties do not have the right to use personal information we provide to them in any way that is not authorized by us. They are contractually obligated to use such information only as necessary to assist us and to maintain the confidentiality and security of such information.
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credit card companies. Credit card transactions are handled by third party financial institutions and their vendors and contractors who receive credit card numbers and other personal information from us to verify the credit card numbers and process transactions.
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Currently we do not use PayPal. If you use PayPal then PayPal’s privacy regulations are applicable.
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Law enforcement officials and as required by law. We may release personal information to third parties when we determine, in our judgment, that it is necessary to
- comply with the law, regulation, legal process, or enforceable governmental request; This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
- enforce or apply the terms of any of our policies or user agreements; or
- protect the rights, property or safety of our company, our employees, our customers, users, or others.
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Sales, Mergers, and Acquisitions. If our company becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, personal information may be provided to the entities and advisors involved subject to a confidentiality agreement, and we will provide notice before any personal information is finally transferred and becomes subject to a different privacy policy.
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With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
II.7 How do we secure personal information?
We take significant and appropriate security measures, including physical, technological and procedural measures, to help to safeguard your personal information and to prevent unauthorized access and disclosure. In addition, we use industry-standard technology, such as firewalls and encryption in the transmission of certain sensitive personal information, designed to prevent unauthorized persons from gaining access to your personal information, and, as technology develops, we intend to take additional measures to improve security.
We want you to feel confident whenever you visit us in our stores, on our websites or otherwise. While we are focused on the security of your personal information and follow strict standards, processes and procedures that are designed to protect your personal information, we cannot promise, and you should not expect, that your personal information will remain secure in all circumstances.
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We work hard to protect the security of your information during transmission by using Secure Sockets Layer (SSL 3.0) software, which encrypts information you input.
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We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
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It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. Click here for more information on how to sign off.
II.8 How do we respect your choices about your personal information?
When you interact with our website in certain ways, you may be eligible to receive certain marketing-related and promotional communications as well as special that may include advertisements from third parties. The most common of these circumstances include:
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Making a purchase or place an order
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Creating an online account or join our online community
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Signing up for Newsletters and Alerts
If, at any time, you wish to no longer receive Promotional Communications us, please follow the instructions below.
Even if you opt out of receiving Promotional Communications, you may continue to receive e-mails relating to order confirmations, back order notifications, membership information, and/or other business-related communications.
Upon request, we give visitors to our website access to all information that we retain about them. You can always have these details corrected. If you want to view or correct your details, please contact us via e-mail or regular post.
II.10 Whom do I contact if I have questions or concerns?
If you have any questions regarding this confidentiality guarantee or any other question regarding the practical side of our company, you can always contact us at the following address:
Latroya Ltd
95 Wilton Road Suite 3
London SW1V 1BZ
UNITED KINGDOM
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